Frequently Asked Questions

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What kind of transportation software does Merch Freight Brokerage offer?

Merch Freight Brokerage provides innovative transportation services, including freight management and logistics optimization. Theses services aim to enhance supply chain efficiency and reduce operational cost.

How do you handle delays or disruptions?

Delays and disruptions are inevitable in the freight industry, but you need to be able to get ahead of them quickly. Ask brokers how they proactively handle issues, if they offer real-time alerts, and if they provide 24/7 human support. Clear, timely communication is essential when things go wrong, and having a human touch can provide added assurance.

What steps do you take to ensure carrier compliance?

Make sure they are checking each carrier for proper authority, insurance, and CSA Scores. Also, make certain they have contracts with the providers. Good brokers that perform due diligence protect you against potential lawsuits. Trinity has an entire team of professionals to facilitate this process, it’s that important!